bd111's Privacy Policy

1 Introduction and Definitions

bd111 (referred to hereafter as "we", "our", or "the platform") places the protection of its users' personal information as its highest priority. In this policy, "personal information" means any information through which a person can be identified, directly or indirectly.

"Processing" means any operation involving the collection, storage, modification, retrieval, use, disclosure, or deletion of information. This policy applies only to bd111's own services — not to any third-party websites or apps.

By using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, we ask that you refrain from using our services.

2 What Information We Collect

2.1 Registration and Account Information

When you open an account on bd111, we collect the following information:

• Full name and date of birth (for age verification — persons under 21 cannot open an account)
• Mobile number and email address
• Preferred username and password
• National ID or passport number (when identity verification is required)

2.2 Financial Transaction Information

During deposits and withdrawals, we store mobile wallet transaction reference numbers and amounts. We keep records of transaction details processed through bKash, Nagad, or Rocket for security and fraud prevention purposes.

2.3 Device and Browsing Information

Information automatically collected during use of the website or app includes:

• IP address and device type
• Operating system and browser version
• Time of site access, number of page visits, and navigation patterns
• Cookies and session identifiers

2.4 Gaming Activity Information

Betting history, win/loss records, bonus usage details, and duration of activity on the platform — this information is stored to improve service quality and ensure responsible gaming.

3 Purpose of Data Collection

bd111 uses your information only for the purposes described below:

• Account management: Ensuring login, registration, and account security.
• Processing financial transactions: Receiving deposits and processing withdrawals.
• Fraud prevention: Detecting suspicious activity and stopping unauthorised use of accounts.
• Customer support: Resolving your issues via live chat or email.
• Service improvement: Enhancing platform functionality and user experience.
• Responsible gaming: Identifying users at risk of excessive play and providing assistance.
• Age verification: Ensuring that persons under 21 cannot use the platform.

Before using your information for any purpose beyond the list above, your explicit consent will be obtained.

4 Data Storage and Security

4.1 Retention Period

Your personal information is retained for as long as your account is active and, after that, for as long as necessary to meet applicable legal obligations. Financial transaction records are generally kept for a defined period.

4.2 Security Measures

bd111 applies industry-standard technical and organisational measures to protect your information:

• SSL (Secure Sockets Layer) encryption — keeps data secure during transmission
• Secured database servers — prevents unauthorised access
• Password hashing — plain-text passwords are never stored
• Two-factor verification (OTP) — for login and important transactions
• Regular security audits and vulnerability testing

However, no method of transmitting data over the internet is 100% secure — we make every effort to ensure the highest level of protection, but absolute security cannot be guaranteed.

5 Sharing Information with Third Parties

bd111 does not sell your personal information to any third party. Information may be shared on a limited basis in the specific circumstances below:

5.1 Service Providers

Only the information necessary to operate the service is shared with trusted partner organisations engaged in our technology services, payment processing, and customer support. These organisations are obliged to maintain the same standard of privacy protection.

5.2 Legal Obligations

Information may be disclosed when required by an order of a competent court, a government directive, or as part of a legal process. In such cases, we will endeavour to notify you in advance wherever possible.

5.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to assist in investigations into financial fraud, money laundering, or other illegal activity.

6 Cookie Policy

Cookies are used on the bd111 website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

The website cannot function properly without these cookies — they cover core functions such as maintaining login sessions, security checks, and shopping cart operations.

6.2 Analytical Cookies

These cookies are used to understand how users interact with the site and to improve service quality. They do not identify you personally.

6.3 Cookie Controls

Cookies can be disabled from your browser settings. However, doing so may limit certain website functions and may cause login-related issues.

7 User Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may contact us at any time to find out what information we hold about you. We will provide a complete list within 30 working days.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that we correct it. Some information can be updated directly through your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, financial transaction records and information maintained as part of legal obligations are not covered by this right.

7.4 Right to Restrict Processing

If you wish to limit the use of your information for a specific purpose, please contact us. We will consider reasonable requests.

7.5 Right to Withdraw Consent

You may withdraw your consent to the processing of your information at any time. However, this may result in limitations on the management of your account.

bd111 follows a Responsible Gaming Policy, and your gaming-related information is also covered by your personal data rights.

8 Protection of Minors' Information

bd111's services are intended only for persons aged 21 or older. We do not intentionally collect or store any information from minors.

If we find evidence that a minor has opened an account using false information, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child is using our services, please contact us immediately.

9 Data Transfers

bd111 operates services for users in Bangladesh. Some technical infrastructure may be located in other locations. In such cases, the same standard of protection is ensured during data transfer.

For international data transfers, we apply industry-standard contractual safeguards and make no compromise on data protection.

10 Changes to This Policy

This privacy policy may be updated from time to time due to service improvements, changes in technology, or legal requirements. You will be notified of any significant changes in advance by email or via a platform notification.

Continued use of the service after any changes will be taken to mean that you have accepted the updated policy. Previous versions will be kept in an archive for a defined period. To learn about the policy history or for further information, please visit our FAQ section.

11 Contact Us

If you have any questions, complaints, or requests regarding your information in relation to this privacy policy, you may contact us directly: